Shipping policy

At Water's Edge Chocolates, we take great care in preparing and packaging your order so that your chocolates arrive in the best possible condition. Because chocolate is sensitive to temperature, our shipping practices are designed to help protect your treats throughout their journey.

Shipping Locations & Carriers

We ship exclusively through UPS to addresses within the United States, including Alaska. We do not currently offer shipping to Hawaii, U.S. territories, or international destinations.

Order Processing & Shipping Schedule

Orders are typically prepared for shipment by the next business day, depending on product availability, production schedules, and weather conditions.

We generally ship early in the week to help prevent packages from sitting in UPS facilities over the weekend. Orders placed later in the week may be held until the next appropriate shipping day.

Processing times do not include UPS transit times.

Warm-Weather Shipping

Chocolate begins to soften and melt when exposed to warm temperatures. To help protect your order, we use insulated shipping boxes and include ice packs as needed.

For destinations experiencing higher temperatures, UPS Ground shipping may be unavailable at checkout. In these cases, customers may select UPS 2nd Day Air or UPS Next Day Air.

During extreme temperatures, we may temporarily suspend shipping when conditions could compromise the quality of our chocolates. If your order is affected, we will contact you to discuss delaying shipment until conditions improve.

While we take precautions to protect your chocolates, insulated packaging and expedited shipping cannot guarantee protection against all temperature-related damage.

Delivery & Receiving Your Order

We recommend arranging for someone to receive your package promptly upon delivery. Chocolate should not be left outdoors, on a porch, or in other areas exposed to heat or direct sunlight.

Customers are responsible for providing accurate and complete shipping information. If an incorrect address results in a failed delivery, additional shipping charges for resending the order will be the customer's responsibility. Because our products are perishable, reshipment may not always be possible.

If UPS reports a package as delivered but you have not received it, please contact us. We will work with UPS to investigate the delivery.

Damaged or Incorrect Shipments

If your order arrives damaged, melted, or incorrect, please contact us as soon as possible and provide photos of the products and packaging.

We will review the situation and work toward an appropriate resolution in accordance with our Refund Policy.

Questions or Concerns?

If you have questions about shipping or need assistance with an order, please contact us at support@watersedgechocolates.com or call 931-455-9365.